Refund policy

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

By accessing or using this website, you agree to be bound by these Terms and Conditions and all applicable laws. If you do not agree to these terms, please do not use this site.

Copyright

The entire content of this site, including but not limited to text, graphics, and code, is copyrighted as a collective work under United States and international copyright laws and is the property of Big Max USA Inc. The collective work includes works that are licensed to Big Max USA Inc. ALL RIGHTS RESERVED.

Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Big Max USA Inc. or purchasing Big Max USA Inc. products. You may display and, subject to any expressly stated restrictions or limitations, download or print portions of the material from different areas of the site solely for your own non-commercial use or to place an order with Big Max USA Inc. Any other use, including but not limited to reproduction, distribution, display, or transmission of the content of this site, is strictly prohibited unless authorized by Big Max USA Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks, and trade names of Big Max USA Inc. used on the site are trademarks or registered trademarks of Big Max USA Inc.

Warranty Disclaimer

This site and the materials and products on this site are provided "as is" without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, Big Max USA Inc. disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Big Max USA Inc. does not warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or other harmful components. Big Max USA Inc. does not make any warranties or representations regarding the use of the materials on this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability, or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

Big Max USA Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Big Max USA Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Big Max USA Inc. product is mistakenly listed at an incorrect price, Big Max USA Inc. reserves the right to refuse or cancel any orders placed for the product listed at the incorrect price. Big Max USA Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged and your order is canceled, Big Max USA Inc. will issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon accessing the site and/or completing the registration or shopping process. Big Max USA Inc. may terminate these terms and conditions, or any part of them, without notice at any time, for any reason. Provisions relating to Copyrights, Trademarks, Warranty Disclaimer, Limitation of Liability, Indemnification, and Miscellaneous shall survive any termination.

Payments

We accept the following forms of payment:

  • Visa
  • American Express
  • MasterCard
  • Discover
  • JCB
  • Diners Club
  • PayPal

Notice

Big Max USA Inc. may deliver notice to you by means of email, a general notice on the site, or by other reliable methods to the address you have provided.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the State of Washington, U.S.A., without regard to its conflict of law provisions. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site—including but not limited to the purchase of Big Max USA Inc. products—shall be in the state or federal courts located in Pierce County, Washington.

Any cause of action or claim you may have with respect to the site must be commenced within one (1) year after the claim or cause of action arises. Big Max USA Inc.'s failure to insist upon or enforce strict performance of any provision of these terms shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms. Big Max USA Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site—including via email, chat, or by use of obscene or abusive language—is strictly forbidden. Impersonation of others, including a Big Max USA Inc. employee, host, or representative, as well as other members or visitors on the site, is prohibited.

You may not upload, distribute, or publish through the site any content that is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or that may constitute or encourage a criminal offense, violate the rights of any party, or otherwise give rise to liability or violate any law.

You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or organization.

Participation Disclaimer

Big Max USA Inc. does not and cannot review all communications and materials posted to or created by users accessing the site and is not responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Big Max USA Inc. is acting as a passive conduit and is not undertaking any obligation or liability relating to any contents or activities on the site.

However, Big Max USA Inc. reserves the right to block or remove communications or materials that it determines to be:

  • Abusive, defamatory, or obscene
  • Fraudulent, deceptive, or misleading
  • In violation of a copyright, trademark, or other intellectual property right of another
  • Offensive or otherwise unacceptable in its sole discretion

Indemnification

You agree to indemnify, defend, and hold harmless Big Max USA Inc., its officers, directors, employees, agents, licensors, and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account—such as negligent or wrongful conduct—by you or any other person accessing the site using your Internet account.

Third-Party Links

To provide increased value to our visitors, Big Max USA Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Big Max USA Inc., we have no control over these linked sites, all of which have separate privacy and data collection practices independent of Big Max USA Inc. These linked sites are only for your convenience and you access them at your own risk. Nonetheless, Big Max USA Inc. seeks to protect the integrity of its website and the links placed upon it and therefore requests any feedback on not only its own site but also for sites it links to (including if a specific link does not work).

Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns:

  • Item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging.
  • Receipt or proof of purchase is required.

To start a return, please use our product return form. Please note that returns need to be sent to the following address:

E Shipping
Attn: Big Max - RA Dept
7501B W. 106th Terrasse
Kansas City, MO 64153

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any return questions, you can always use our contact form.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.

Exceptions / Non-Returnable Items

  • Personalized Products: We do not accept returns for personalized products.
  • Sale Items and Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please use our contact form.

Warranty Registration Terms

Extended Warranty for Push/Pull Trolleys:

Big Max USA Inc. grants, under the condition of complete online registration of a product and the associated consent to the processing of personal data for advertising purposes, a warranty extension for Push/Pull Trolleys to a total of 5 years from the date of purchase. Excluded from this warranty extension are all E-Trolleys and Rental Trolleys. Big Max products must be registered within 30 days of purchase to extend the warranty period. Warranty registration alone cannot be used to make a warranty claim. Proof of purchase must be presented with any claim to make a warranty claim. Products that have been exchanged free of charge cannot be registered again.

Extended Warranty for Bags:

Big Max USA Inc. grants, under the condition of complete online registration of a product and the associated consent to the processing of personal data for advertising purposes, a warranty extension for all bags to a total of 3 years from the date of purchase. Excluded from this warranty extension are all AQUA Bags and Travelcover Bags. Big Max products must be registered within 30 days of purchase to extend the warranty period. Products that have been exchanged at no charge cannot be re-registered.

Alternative to Online Registration:

As an alternative to online registration and the associated disclosure of personal data and its use for promotional purposes, the optional warranty extension for all product groups can also be purchased. For inquiries on a paid warranty extension, please use our contact form.

Standard Limited Warranty:

Big Max USA Inc. offers a 2-year limited warranty, retroactive to the date of purchase, which comes into effect in the event of damage and defects based on material, production, or quality defects. The warranty is limited to the intended use of the product under regular conditions and responsible handling. Excluded from this warranty are wear parts such as wheels or brakes on trolleys, waterproof zippers*, and color changes due to excessive sunlight on bags, as well as damage due to improper handling of the product.

Note on Waterproof Zippers:

Big Max I-Dry golf bags are equipped with high-quality waterproof zippers. Please be careful not to overfill the pockets on your Big Max I-Dry golf bag and open or close them with counter pressure, as this may cause deterioration of the zipper seams. Please handle the zippers with care.

Contact Information Update:

For all communications and inquiries, please use our contact form.