What if my Travelcover is damaged during a trip?
Due to the Montreal Convention, the air carrier is liable for destruction, loss or damage of checked baggage, regardless of fault.
What do I do if my product is faulty?
You can contact us by using the complaint form
Personal contact can be important when making a complaint. This is why every retailer from which you purchased the product will have all the details needed to process a complaint.
My cart doesn’t go straight?
For each cart we have also packed an Allen key. You can find out how to use it in the enclosed user manual or under the item “User Manual” on the page of your respective trolley on our website. If your cart is no longer on our website you can contact us at firstname.lastname@example.org.
Click here to check the visual guide on how to adjust the front wheel mechanism.
How many golf clubs fit into my cartbag?
All our cartbags are designed with a divider for 14 clubs.
Does my cart bag fit an oversized putter handle?
Our cartbags are designed with an extra large putter compartment. Currently we do not know of any putter handle that would not fit.
What does hybrid mean for my carrybag?
Hybrid means that you can also use the bag as a cartbag.
Which umbrella holder fits my trolley?
QF is a term for Quick Fix. Accessories with this name fit all our Push/Pull carts.
How long do I have a warranty on my bag?
You have a 2-year warranty on your bag from the date of purchase. You can extend the warranty to 3 years by registering online.
How long do I have a warranty on my Travelcover?
You have a 2-year warranty on your Travelcover from the date of purchase. You can extend the warranty to 3 years by registering online.
How long do I have a warranty on my Push/Pull Cart?
You have a 2-year warranty on your Push/Pull Cart from the date of purchase. You can extend the warranty to 5 years by registering online. With the guarantee card sent in, you will receive +1 year.
Why can’t I register for the warranty with my email address?
Warranty registration on the BIG MAX US website is only possible with a US postal address (including Alaska and Hawaii).
For all other countries (including non-EU countries), registration is only possible through the European BIG MAX site (bigmaxgolf.com).
When will my order ship?
Within 24-48 hours during the business week. All orders placed Friday after 9am PST will ship the following Monday.
When will my order arrive?
Orders typically arrive within 2-4 days from the date of shipment.
Will I be charged for shipping?
All orders over $39 receive free ground shipping for most of the states. This excludes Alaska and Hawaii. Shipping is $6 for Domestic orders under $39 total. Shipping to AK and HI is $70 for all orders.
How long do I have a warranty on my electric cart?
You have a 2-year warranty on your electric cart from the date of purchase. Your battery and charger also come with a 2 year warranty.
What can I add to the accessory net of my AutofoldFF/IQ+/Blade Quattro?
We recommend a glove, 3 balls and a few tees. Please do not store any drinking water or other heavy objects in it.