FAQ

Due to the Montreal Convention, the air carrier is liable for destruction, loss or damage of checked baggage, regardless of fault.

You can contact us by using the complaint form

Personal contact can be important when making a complaint. This is why every retailer from which you purchased the product will have all the details needed to process a complaint.

For each cart we have also packed an Allen key. You can find out how to use it in the enclosed user manual or under the item “User Manual” on the page of your respective trolley on our website. If your cart is no longer on our website you can contact us at office@golftech.at.

Click here to check the visual guide on how to adjust the front wheel mechanism.

All our cartbags are designed with a divider for 14 clubs.

Our cartbags are designed with an extra large putter compartment. Currently we do not know of any putter handle that would not fit.

Hybrid means that you can also use the bag as a cartbag.

QF is a term for Quick Fix. Accessories with this name fit all our Push/Pull carts.

You have a 2-year warranty on your bag from the date of purchase. You can extend the warranty to 3 years by registering online.

You have a 2-year warranty on your Travelcover from the date of purchase. You can extend the warranty to 3 years by registering online.

You have a 2-year warranty on your Push/Pull Cart from the date of purchase. You can extend the warranty to 5 years by registering online. With the guarantee card sent in, you will receive +1 year.

Warranty registration on the BIG MAX US website is only possible with a US postal address (including Alaska and Hawaii).
For all other countries (including non-EU countries), registration is only possible through the European BIG MAX site (bigmaxgolf.com).

Within 24-48 hours during the business week.  All orders placed Friday after 9am PST will ship the following Monday.

Orders typically arrive within 2-4 days from the date of shipment.

All orders over $39 receive free ground shipping for most of the states. This excludes Alaska and Hawaii. Shipping is $6 for Domestic orders under $39 total. Shipping to AK and HI is $70 for all orders.

You have a 2-year warranty on your electric cart from the date of purchase. Your battery and charger also come with a 2 year warranty.

We recommend a glove, 3 balls and a few tees. Please do not store any drinking water or other heavy objects in it.