Due to the Montreal Convention, the air carrier is liable for destruction, loss or damage of checked baggage, regardless of fault.

You can contact us by using the complaint form on https://bigmaxgolf.com/en/claim/ Personal contact can be important when making a complaint. This is why every retailer from which you purchased the product will have all the details needed to process a complaint.

For each cart we have also packed an Allen key. You can find out how to use it in the enclosed user manual or under the item "User Manual" on the page of your respective trolley on our website. If your cart is no longer on our website you can contact us at [email protected]

All our cartbags are designed with a divider for 14 clubs.

Our cartbags are designed with an extra large putter compartment. Currently we do not know of any putter handle that would not fit.

Hybrid means that you can also use the bag as a cartbag.

QF is a term for  Quick Fix. Accessories with this name fit all our Push/Pull carts.

You have a 2-year warranty on your bag from the date of purchase. You can extend the warranty to 3 years by registering online.

You have a 2-year warranty on your Travelcover from the date of purchase. You can extend the warranty to 3 years by registering online.

You have a 2-year warranty on your Push/Pull Cart from the date of purchase. You can extend the warranty to 5 years by registering online. With the guarantee card sent in, you will receive +1 year.

Within 24-48 hours during the business week.  All orders placed Friday after 9am PST will ship the following Monday.

Orders typically arrive within 2-4 days from the date of shipment.

All orders over $39 receive free ground shipping. Shipping is $6 for orders under $39 total.